I was sceptical about buying this conditioner because of the price and was afraid I'd be ripped off. However this is the softest conditioner I've ever used!!!! It smells lovely too, I'm not a massive fan of lavender but this is nice and subtle, it smells more like earl grey tea. It was slightly heavy in my hair once I'd dried it so I'd used less next time (just had my hair cut to a Bob so still getting used to quantity!), however I did use a hair mask before conditioning so it could have been that. It was like silk when washing it out. Hopefully I can afford to keep purchasing it!!